Return & Refund Policy

At Indiyum, we value your trust and strive to provide you with the best quality Indian grocery and food items. Since we deal with consumable goods, it is important to highlight that refunds are not allowed on all Items. Please read our return and refund policy carefully before placing an order.

No Cancellations or Refunds

You may cancel your order within 24 hours of placing it, as long as it has not yet been shipped. Once your order has been shipped, we cannot cancel, accept returns, or issue refunds for any reason. This is due to the nature of all products, which cannot be restocked or resold once shipped. We kindly request you to double-check your order before completing the checkout process.

Damaged or Wrong Items

While we take every effort to carefully pack and ship your items, mistakes or damages can occasionally occur. If your order arrives with wrong or missing products, or if an item is damaged, you must contact our support team via info@indiyumstore.com within 72 hours of receiving your order.

To help us resolve the issue quickly, you are required to provide:

1. A clear video of the package opening (from start to finish).

2. Photos of the damaged or incorrect product(s).

Once verified, our support team will guide you through the replacement process. Please note, we will replace damaged or incorrect products only - no refunds will be issued.

Courier & Shipping Responsibility

We are not responsible for lost or damaged parcels caused by shipping carriers. Once the package leaves our facility, the courier is liable for safe delivery.

Temperature & Weather Conditions

Certain products, especially snacks, are vulnerable to temperature and shipping conditions. When shipping to warm destinations (above 28°C / 82°F), it becomes difficult to guarantee that items will arrive in their original condition. Indiyum accepts no liability for weather-related damages.

Product Images & Display

We make every effort to accurately display our products, including their colors and packaging. However, we cannot guarantee that your device’s screen will show the exact color or appearance of the item.

Final Note

By placing an order with Indiyum, you acknowledge and agree to this Return & Refund Policy. We are committed to working with you in case of genuine issues such as damage or incorrect items, but we do not accept returns or offer refunds for any items under any circumstances.

For assistance, please contact our support team — we’ll be happy to guide you.